Starbucks Korea to shut stores early for training after marketing controversy


Starbucksโ€™ South Korean operation has announced it will close all its stores nationwide early on June 22 for mandatory history and social sensitivity training. The initiative comes after the coffee chain faced backlash for a marketing campaign widely perceived as mocking victims of a brutal military crackdown on pro-democracy protesters in 1980.

Shinsegae Group, which owns a 67.5 per cent stake in Starbucks Korea, confirmed that group executives and employees at Starbucks Koreaโ€™s headquarters will attend training led by history and sociology professors this Wednesday. All Starbucks stores across the country will close at 3pm next Monday, enabling staff to watch a recording of the session, according to a statement from Shinsegae.

The coffee chain triggered an uproar when it attempted to promote a series of stainless-steel tumblers it called โ€œSS Tankโ€ by declaring May 18 to be โ€œTank Day.โ€ The date marks the anniversary of the 1980 pro-democracy uprising in the southern city of Gwangju. It was violently suppressed by Seoulโ€™s military government at the time, which deployed troops, tanks and helicopters, leaving hundreds dead or injured.

The campaign further fueled outrage by using the slogan โ€œThwack it on the table!โ€ which many read as a reference to a notorious 1987 police statement that attempted to cover up the torture death of student activist Park Jong-chol. Authorities had falsely said Park died after investigators โ€œhit the desk with a thwack.โ€

The campaign further fueled outrage by using the slogan โ€œThwack it on the table!โ€
The campaign further fueled outrage by using the slogan โ€œThwack it on the table!โ€ (AFP/Getty)

With the promotion sparking immediate backlash, Shinsegae canceled it within hours and fired the chief executive of Starbucks Korea. Shinsegae Chairman Chung Yong-jin later issued a nationally televised apology as police opened an investigation following complaints from relatives of the victims of the Gwangju crackdown. Chung will undergo separate training with the chief executives of Shinsegae affiliates on June 24.

Shinsegae said the decision to close all Starbucks stores early for the first time since the chainโ€™s 1999 launch in South Korea and require companywide training shows โ€œhow seriously it views the marketing controversy and its determination to prevent a recurrence.”

The crackdown in Gwangju came months after General Chun Doo-hwan seized power in a coup in late 1979. Government records show about 200 people died in Gwangju, but activists say the true death toll was much higher. Chunโ€™s government also imprisoned tens of thousands, saying it was rooting out social evils.

Public anger over Chunโ€™s dictatorship led to massive nationwide protests in 1987, forcing him to accept a constitutional revision introducing direct presidential elections, which is widely seen as the start of South Koreaโ€™s transition to democracy.

Leave comment

Your email address will not be published. Required fields are marked with *.