Close Brothers slumps to loss amid write-downs and more compensation provisions


Close Brothers has revealed a hefty write-down as it looks to exit its loss-making vehicle hire arm and made yet more provisions for compensation payouts after a difficult year for the group.

The firm revealed it slumped to a pre-tax operating loss of ยฃ122.4 million for the year to July 31 against earnings of ยฃ132.7 million the previous year.

It was dragged into the red by ยฃ165 million in previously announced provisions set aside for the long-running motor finance commission scandal, as well as ยฃ47.5 million in losses across its rental businesses.

In another twist, the firm said it had put by another ยฃ33 million for โ€œproactive customer compensationโ€ linked to its motor finance business, though not connected to the ongoing commission mis-selling saga.

This came after it unearthed โ€œhistorical deficienciesโ€ in some of its processes linked to the early settlement of loans in the motor finance business.

Close Brothers also flagged a ยฃ30 million write-down on the move to wind down its vehicle hire business, which will be managed over the next three to five years.

The vehicle hire division saw losses of ยฃ43.4 million over the year after being impacted by a โ€œchallenging market backdrop, particularly post-Covidโ€.

Close Brothers has been at the centre of the motor finance legal saga but was handed a reprieve last month when a ruling from the Supreme Court effectively reduced the worst-case scenario for compensation claim payouts to customers with mis-sold loans.

The financial regulator, the Financial Conduct Authority (FCA), is consulting on an industry-wide redress scheme for consumers who lost out when they took out a car loan between 2007 and 2020.

Mike Morgan, chief executive of Close Brothers, said: โ€œThis year, we have taken a series of decisive steps to address legacy issues and reset the business.โ€

โ€œOur wide-ranging review of the business has also required us to take other challenging, but necessary, actions.โ€

He added: โ€œWe are announcing the next steps on this path by exiting the vehicle hire business.

โ€œWhilst some of these actions have an upfront financial impact on the group, they provide the foundation for the next stage of our journey: driving efficiency and capturing growth.โ€

He said the group was also cutting costs further, having already made annual savings of ยฃ25 million and with around another ยฃ20 million due annually over the next three years.

Analyst Rae Maile, of Panmure Liberum, said: โ€œThe company is clearly keen to get back on the front foot and will be both looking to expand in some areasโ€ฆ but will also be exiting vehicle hire.

โ€œThe questions of how big that company will be, what profits might be and when dividends may restart remain.โ€

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