Water companies face biggest overhaul in a generation as new regulator unveiled
Water companies will be compelled to conduct mandatory “MOTs” on their infrastructure as part of a sweeping government overhaul designed to prevent major failures.
Ministers are set to unveil these significant reforms in Parliament, which will see the current industry regulator, Ofwat, abolished. Its responsibilities, alongside those of three other overlapping oversight bodies, will be consolidated into a single, powerful new watchdog.
The forthcoming Water White Paper, scheduled for publication on Tuesday morning, will outline the extensive powers granted to this new entity, prioritising failure prevention and strengthening accountability across the sector. Under the proposals, companies will be required to perform proactive health checks on critical infrastructure, such as crumbling pipes, pumps, and sewage treatment works, to identify and rectify problems before they escalate.
The hope is that risks such as South East Waterโs pipes bursting in cold weather, which recently left thousands of homes without supply, are identified in advance.
A chief engineer will also sit inside the new water regulator for the first time in two decades to bring back hands-on checks of infrastructure, so that firms โare not marking their own homeworkโ.
Ofwat will unlikely be formally axed before 2027, and the process to establish the new regulator will be complex โ meaning it is unclear when it will start operating.
But the Government will say on Tuesday that it will set out a transition path in the coming months, and a new water reform bill to bring forward the legislation needed for the system to take effect.
Environment Secretary Emma Reynolds said: โThese are once-in-a-generation reforms for our water system โ tough oversight, real accountability, and no more excuses.
โWater companies will have nowhere to hide from poor performance, customers will get the service they deserve, and investors will see a system built for the future.
โThis builds on the tough action weโve already delivered, from record investment to banning unfair bonuses.โ
Other measures in the Water White Paper will include the setting up of dedicated teams for each company.
This will replace the current โone-size-fits-allโ approach, with the aim of providing the new regulator with a better understanding of how each firm operates.
And where their performance falls short, the regulator will be able to put tailored โperformance improvement regimesโ in place, which means it can act quicker to fix failures.
Elsewhere, the paper outlines new โno-noticeโ powers for the watchdog to check water firmsโ security and emergency preparedness for events such as attacks on infrastructure or contingency plans for supply issues.
Clean lines of accountability for senior executives will also be outlined in the paper in measures likened to those seen in the financial sector.
The planned changes come as part of the Governmentโs response to public fury over rising bills, sewage pollution and large bonuses for bosses.
Currently, Ofwat oversees how much water companies in England and Wales can charge for services; the Drinking Water Inspectorate ensures that public water supplies are safe; while the Environment Agency and Natural England have regulatory functions to monitor firmsโ impact on nature.
The regulators have faced intense criticism for overseeing companies during years when they paid out to shareholders and accrued large debts, while ageing infrastructure crumbled and sewage spills skyrocketed.
Philip Duffy, chief executive of the Environment Agency, called the Water White Paper โa key milestone in turning around our water systemโ.
โDuring the transition to the new regulator, our priorities remain unchanged,โ he said.
โWe are focused on delivering our key services โ carrying out 10,000 inspections of water company assets this year and working with our partner regulators, planners, water companies, farmers and environmental organisations to protect and enhance our water environment.โ
Chris Walters, Ofwat interim chief executive, said: โThe creation of a new water regulator for England will bring a renewed focus, improve the sector for customers, investors and the environment, and rebuild trust.
โIn the meantime, our work continues.
โWe are already working closely with (the Environment Department) and our partner regulators as the Government develops the new body, ensuring the sector moves towards a more integrated and resilient future.โ
Tim Farron, environment spokesperson for the Liberal Democrats, said the White Paper โdoes not go far enough to guarantee the fundamental regulatory reform that was promisedโ.
โWe must completely overhaul how water companies run,โ he said.
โLiberal Democrats are calling for a new ownership model with water companies mutually owned by customers and professionally managed.โ
James Wallace, chief executive of River Action, said many of the measures announced are โwelcome stepsโ, but warned that โmajor gaps remainโ in areas such as triggers for special administration, a commitment to restructure company investment and ownership and more ambition to tackle agricultural pollution.
โThe publication of the Water White Paper signals the Government recognises the scale of the freshwater emergency, but lacks the urgency and bold reform to tackle it,โ he said.
A spokesperson for Water UK, which represents the industry, welcomed the White Paper but said the focus โmust now shift from diagnosis to deliveryโ.
โOur country will not have the environment it wants or the economic growth it needs until a new water regulator is established,โ they said.
โWe cannot afford for any more long-term decisions to be taken by a system everyone knows has failed.โ